FAQs

Are Proteya Tattoo Skincare products designed for new orexisting tattoos?

Both!  Proteya Tattoo products restore clarity,
definition and color to existing tattoos and the Proteya Daily Recovery &
Enhancement Lotion contains additional ingredients like Myristyl Nicotinate to specifically help heal, protect and preserve new tattoos for years to come.

Does Proteya offer free shipping?

Yes, all orders of $50 or more will include free shipping.

Do you ship internationally?

International shipping is currently available to {Insert Country Names}. Shipping rates for international orders will be calculated at checkout.

Who handles your international shipping?

We ship all our international orders with Passport, our trusted third-party international shipping carrier. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.

Do I have to pay duties and taxes?

To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP , duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.

Please note that duties and taxes assessed by customs vary by country and product.

How can I track my package?

Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your {Insert Brand Name} tracking page.

When will I receive my order?

We want you to receive your order as fast as possible! International orders are typically delivered within 8 -14 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tracking page.

My package seems to have stopped moving.

If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status. At any time, if you have a shipping related question you can reach out via your tracking page (‘Need Help’ button) or via email at help@passportshipping.com.

Is Proteya vegan?

Yes. All Proteya Tattoo products contain no animal-derived ingredients or animal by-products.

Is Proteya cruelty-free?

Yes.  All Proteya Tattoo products have never been tested on animals at any time during the product development process.

What can I expect from using Proteya Tattoo Skincare Products?

With a single use, you can expect to see results that enhance your tattoo, vibrancy and clarity and with daily use your tattoos will retain their brilliance and color.

What makes Proteya different from other tattooskincare products?

Proteya Tattoo Skincare products are formulated with NiaZyme® technology, which is a proprietary blend of advanced botanical proteolytic enzymes “proteases” that work together to transform the skin: tattoos are infused with enduring vibrancy and non-tattooed skin is reinforced with the glow of health. NiaZyme delivers the ultimate in skin benefits of beauty, protection, hydration and
radiance.

What is NiaZyme Technology?

NiaZyme® is a unique blend of proteolytic enzymes “proteases”, niacinamide and
hyaluronic acid. This technology transforms the skin: tattoos are infused with enduring vibrancy, and non-tattooed skin is reinforced with the glow of health. NiaZyme delivers the ultimate in skin benefits of beauty, protection, hydration and radiance.

Is Proteya only available in a lotion?

The Proteya Tattoo Skincare brand currently includes the Proteya Tattoo Recovery & Enhancement Lotion, Proteya Tattoo Daily Moisturizing Lotion as well as the Proteya Tattoo Daily Gentle Cleanser. In the coming months there will be additional new products available from Proteya to further your tattoo skincare needs.

Has Proteya been tested by dermatologists?

Yes, extensive clinical studies have been conducted on key ingredients in all Proteya Tattoo Skincare products.

Is Proteya safe for sensitive skin?

Proteya Tattoo Skincare products were specifically designed with soothing humectants and emollients that are perfect for all skin types including sensitive skin.

Is Proteya fragrance-free?

All Proteya Tattoo Skincare products are certified fragrance free and contain no fragrances of any kind, greatly minimizing the potential for irritation.

Where is Proteya manufactured?

All Proteya Tattoo Skincare products are manufactured in the US under the strictest quality parameters at a FDA-certified facility.

Where can I buy Proteya products?

Proteya Tattoo Skincare products are available for purchase through the Proteya website and Amazon and select Tattoo Studios in the USA.

Are Proteya products safe for those who are pregnant and/or breastfeeding?

Proteya Tattoo Skincare products are formulated with safe ingredients designed to help alleviate dry, sensitive, irritated skin before during and after tattoo procedures.  However, we always recommend that you consult with your physician before starting the use of any new products, especially if you are pregnant or breastfeeding.